Very nice staff at reception. Great change facilities, showers etc. I very much enjoy the sauna and spa. Gym is equipped with just about everything you'd ever need.
Bad customer interface about basic policy wrongly commincated. Renee : "It doesn't seem like you know that" is not the customer service expected from senior staff - Bourke St customer
Ive been a member of Virgin Active for more than six years, about half of these at the Bourke St gym. Ive used various Virgin Active gyms overseas too. Its a very big gym with lots of equipment. Having just returned from Sydney, where I used the Pitt St and Moore Park Virgin Active gyms extensively, I have to say the Bourke St gym is looking very, very tired and in need of an upgrade and some more maintenance. Mens change rooms are not very nice or clean. Guys who use this gym and also swim in the pool seem to like to wander around the change rooms without towelling down, and drip water all over the floor, so you can enjoy the experience of having wet socks and clothes, if they happen to touch the floor.
A good gym, but a shadow of a facility compared to the Collins St version. Needs a face lift. The f the Collins St gym wasnt available, I dont think I would have joined VA
I have been a member at this gym for over a year and despite an overall positive feeling, I ran into the most unhelpful member yet today. It was as if she was trying to do everything in her power to make my life as difficult as possible
Virgin Active is an Australian Gym based in Bourke, New South Wales. Virgin Active is located at Virgin Active, 138 Bourke St, Melbourne VIC 3000, Australia.
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